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This website is operated by Party Giant. Throughout the site, the terms “we”, “us” and “our” refer to Party Giant. Party Giant offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
Our store is hosted on WordPress. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
If for any unforeseen circumstances we have to cancel your booking, you will be notified via email and a full refund will be issued.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or timelier sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any colour will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
Your submission of personal information through the store is governed by our Privacy Policy.
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
Due to the current climate our suppliers are struggling to work within the new restrictions put in place. Whilst we are doing our very best working to ensure your products are exactly as advertised and presented, there may be occasions where very small amendments are made to the design, or the balloon, that you receive. Changes to the style of the bouquet will only be made if agreed by the team and client are happy with the overall look and that it matches as close as possible to the one ordered. If there are any changes that need to be made to your order which completely change the aesthetic of the bouquet ordered, our Online Sales Team will contact you with alternatives.
At Party Giant we are not able to accept returns of inflated and personalised balloon orders. Due to the balloons being perishable and individually personalised to each customer, therefore they are not able to be reused or resold. If your items are faulty please send us a picture of the damaged item to partygiantuk@gmail.com and the team will respond to you with an alternative. If entitled to a refund this will be made on the next billing date.
A non – refundable deposit of 50% of the total bill is payable at the time of booking. If the booking is cancelled [please notify us straight away] due to Covid related matters i.e lock down etc, the 50% deposit will be issued as a credit note for you to use against balloons or décor for future parties. [The credit note is valid for 1 year from the original booking date].
We require more than one weeks’ notice if your party is cancelled for you to qualify for the 50% credit note. If you notify us of the cancelation less than 5 days prior to the event date – your 50% deposit will be lost and we will not be able to issue you a credit note as we purchase all the items for the booking 5 days prior to the date.
The remaining balance has to be paid no later than 3 days prior to the event. Payment by either cash or bank transfer is accepted. Balloons/Décor/Chocolate Fountain/Igloo will not be installed at the function if payment has not been received by the due date.
Damage Deposit – depending on the scale and conditions of your booking, we may ask for a £100 damage deposit. Which will be refunded upon the return or collection of the hired items as long as the condition of the items are the same as when collected your damage deposit will be refunded.
Alterations to the original order can be made up to 14 days prior to the function at which time the final invoice will be prepared and the materials ordered from our suppliers. ANY ALTERATIONS MADE AFTER THIS TIME WILL BE SUBJECT TO ADDITIONAL CHARGE.
Client understands that some décor items may be affected by temperature and humidity and that Party Giant cannot be held responsible for the décor in uncontrolled climate, such as rain or extreme heat and/or unforeseen acts of nature. In that case, Party Giant Events has the option of making changes to the décor in the best interest of the client. We NEVER guarantee perfect results with balloon decor outdoors. However, we further state that we will do everything in our power to make sure the decor will hold up by using the BEST quality of balloons. In the event that weather or other unforeseen act of nature prevents Party Giant Events to decorate Client’s event, the payment can be applied to another day/event within 12 calendar months from the original date of event, subject to Party Giants Events availability. No refunds will be given.
Party Giant Events is not liable for actions by others or weather conditions beyond Party Giant Events control. In that case Party Giant Events retains the right to abort the project at any time should we believe that to continue may damage the reputation of the Client and/or Party Giant Events and/or cause a safety hazard. There must be an indoor rain contingency plan especially for hired items such as backdrops, plinth and prop hire.
It is essential that the telephone number of the venue of the key holder be supplied to us that we may arrange a time to construct your decorations. Balloon decorating is a very time-consuming job and can be done on the day of the function – so access to the venue may need to be earlier than you may expect. We cannot be held responsible for any problems which may arise from us not being able to gain access to the venue at a time suitable to us.
The safe keeping and return to Party Giant, of returnable fixings, display pieces and hire or loan equipment is the responsibility of the client unless otherwise agreed. Clients are fully responsible for providing timely access to the event area for strike and teardown. Should all equipment and materials not be available to retrieve from the location, the Client will be responsible for the replacement costs of the missing, broken or stolen equipment or material.
When hiring Party Giant you consent to images, videos & content taken by Party Giant Events of the setup [within private or public space] to be shared on Party Giant Events social media platforms. We do not share pictures of minors or the client – simply the setup itself. If you choose not to have these pictures shared on Party Giant Events social media then please notify us beforehand however the images will be part of our private catalogue.
DO NOT allow anyone to inhale helium from the filling equipment or from balloons! Inhaling helium gas directly from high-pressure tanks or inflated balloons can cause dizziness, drowsiness, loss of consciousness or other serious injury. Popping balloons can cause eye or other injury. Protective gear, including eye shields, should be worn. Clients are responsible for supervising all use, and preventing all misuse or abuse of helium, balloons, equipment and material related to the event.
Unit 23 Balfour Business Centre Balfour Road, Southall UB2 5BD
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